- What is the time required to complete a guidon frame?
Three weeks is required to complete all framed guidon orders.
- Are rush orders available?
Yes, but no less than 7 business days. Rush fees do apply at $100.00 per order. Overnight shipping is not available. Keep in mind shipping can require up to 3 days for delivery to the lower 48 states. No rush orders are available to Alaska or Hawaii due to the shipping time required.
- Is there free shipping & insurance?
Yes, all frames are shipped and insured through FedEx free of charge within the lower 48 states. We only ship to an address where someone is available to sign for the package. Outside the lower 48 states, shipping charges will apply.
- Do you sell coins, rank pins, insignias, or patches?
No, these items are provided by the customer. The items must be sent at the expense of the customer within 5 business days of placing the order. If this is a rush order, overnight shipping is required and the cost is paid by the customer.
- Are nameplates available?
Yes, a nameplate is included in the price of each frame. The customer is responsible for providing the correct information to be printed on the name plate.
- Can I provide my own guidon?
Yes, a guidon that has been flown or received as a gift can be sent at the expense of the customer as long as it arrives within 5 business days of placing the order.
- Can I just order an embroidered guidon?
No, we do not offer embroidered guidons alone.
- Can I order a custom designed frame other than what is shown on the website?
Yes, we are a full-service custom frame shop offering custom designs that incorporate any objects, prints, photos, etc. that may be required in the frame.
- What is the quality of the materials used with each frame?
We use only the highest quality conservation grade materials i.e. acid-free mats, tape, backing along with 99% UV acrylic which prevents fading over the years and breakage during shipping.
- How is the guidon secured in place?
Each guidon is sewn onto an acid-free mat to prevent falling and sagging over the years.
- Why is the cost of the guidon frame so expensive?
Since we use only the highest quality conservation grade materials in all frames and take the time to expertly secure all items within the frame this creates a heirloom project to be proudly passed down from generation to generation.
- How do you compare to other military frame companies?
We use only the highest quality conservation grade materials which last a lifetime. Each frame is all wood and completely custom built to the size required to create a balanced display. No standard readymade plastic or composite frames are used with any order. We don’t use lower quality acid mats. Cheap acid mats will cause brown acid discoloration to the guidon or any non-metal items within the frame that they touch. No regular lower quality glass or acrylic is used which causes fading of the guidon, mats, and any other non-metal item. Each guidon frame utilizes 99% UV acrylic to prevent breakage and destruction to the items within the frame when shipped. All guidons are sewn in place to prevent them from falling or sagging. Many lower priced companies double stick tape the guidons in place or apply them to an adhesive board and over time the adhesive deteriorates and causes the guidon to fall. These frames are hidden away in a closet, under the bed or in the garage due to the poor quality and workmanship. Our frames are proudly displayed in a place of prominence either in a home or office.